Customer Service

Contact us

You are always welcome to contact us with questions or comments:
We will reply as quickly as possible - usually within 24 hours.


If you do not find the answer to your question or have further questions you are welcome to contact our customer service department via

You can find answers to the majority of questions such as:

1. How do I order?

In order to make a purchase on you must follow these 5 steps.
Find the item(s) you want and put the item(s) in the basket, then go to the checkout.
Enter your personal information.
Choose shipping/payment method.
Agree to our terms and conditions.
Check that all information is correct on the landing page and authorise the purchase.

2. Which debit cards can I use?

You can pay with Visa, Visa Electron, MasterCard, Maestro, Eurocard and Diners Club.
It is free to use debit cards as we pay all surcharges.

3. When do you debit the money?

We only debit the money when we dispatch your order from our warehouse.

4. What will I pay in carriage?

Carriage prices are listed under the heading "Carriage and Shipping".
It also says here how you can have your order shipped carriage paid.

5. Do you deliver to my country?

We deliver to all countries within the EU (Including Norway, Switzerland, the Faroe Islands, Iceland and Greenland).
You can find the list of countries we deliver to under the heading "Carriage and Shipping".
If your country is not on the list, you can contact us and we will try to obtain an agreement regarding delivery to your home country.

6. Will I pay customs duty on the items?

Customs duty and taxes may be payable if your order is to be delivered to a country outside of the EU (Including Norway, Switzerland, the Faroe Islands, Iceland and Greenland).
You must pay these expenses yourself. The customs duty rules differ from country to country, so if you are in any doubt please contact your local customs authorities.

7. What is the delivery time?

We dispatch all orders within 1-3 working days from placing the order.
A longer delivery time can arise if an item is not in the warehouse at the time the order is placed.
The delivery time for your country is shown under the heading "Carriage and Shipping".

8. Can I change my order?

If your order has not been dispatched you must contact us as quickly as possible, then we will try to help.

9. An error has occurred, what should I do?

Unfortunately errors can occur. If an error has occurred you must contact our customer service department via who will investigate the matter as quickly as possible.